Website Terms and Conditions

This website is operated by Polaris Safety Training & Rescue. Throughout the site, the terms “we”, “us” and “our” refer to Polaris Safety Training & Rescue. Polaris Safety Training & Rescue Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing, browsing or using the Polaris Safety Training & Rescue Store website or any website with links to this agreement in any way or clicking an “I ACCEPT” or similar button, you represent that (1) you have read, understood, and agreed to the bound by the terms, (2) you are of legal age to form a binding contract with Polaris Safety Training & Rescue Store and (3) you have the authority to enter into the terms on behalf of yourself or the company your represent, and to bind that company to these terms. If you do not agree to bound by the terms, you may not access or use our website.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools, which are added to, the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes

Our store is hosted on WordPress. They provide us with the online platform that allows us to conduct our services in a fair and smooth manner

The website and the content and the information available on the website are protected by copyright laws throughout the world. Subject to the terms, Polaris Safety Training & Rescue grants you a limited license to reproduce portions of Polaris Safety Training & Rescue for the sole purpose of using the website for your personal purposes. Unless otherwise specified by Polaris Safety Training & Rescue Store in a separate license, your right to use any Polaris Safety Training & Rescue Store properties is subject to the terms.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependents to use this site.  You may not use our services for any illegal or unauthorised purpose nor may you, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws)  You must not transmit any worms or viruses or any code of a destructive nature.  A breach or violation of any of the Terms will result in an immediate termination of your Services.

Consumer Rights

Polaris Safety Training is a UK based company and complies with UK consumer law including the Distance Selling Regulations, our Terms and Conditions do not affect your statutory rights.  Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, up to 7 days from receipt. The Polaris Safety Training returns policy allows 21 days.


Because we trade in the UK all prices on this site include VAT (Value Added Tax) at 20%. If you are shopping with us from outside the E.U. or a tax-exempt country such as the Channel Islands then this VAT does not apply. Where appropriate our web site will automatically display prices with the VAT deducted and you will be billed accordingly. Your location can be changed at the top right of the website.

Card Payments & Security

For orders through our site we accept most major credit cards and debit card payment. All transactions (payments and refunds) are processed in GBP Sterling(£), exchange rates may vary.  Payments are processed at the time of placing the order.  We can assure you that all your information is kept safe and secure, from your on-line shopping basket to the goods arriving at your front door. A secure SSL encryption protects all your details during the shopping process.  For remote addresses and international orders, your telephone number may be forwarded on to our couriers, to ensure receipt of your goods.  We update our stock daily and if an item is out of stock it will be displayed as such on the site. If there is a problem with availability we will contact you within 24 hours of the order being made, in which case you have a choice of waiting until it is in stock or a refund.

New Customers

Please note – we may ask new customers to use PayPal to pay for their first high value orders. We may also ask for PayPal for orders that need to be sent to an alternative billing address (an address other than the card billing address).  We may e-mail you requesting that you re-order using PayPal under these circumstances and will refund any card payment made.


All of the sports we supply equipment for are activities, which can be hazardous and lead to serious injury. Competent and informed persons, who understand and accept the risks involved, must only use products used in these activities. Training in the proper use of equipment, techniques and safety measures in any of these activities is the responsibility of the user, who must assume responsibility for all risks and damages, which may arise from the use of such equipment.

It is the responsibility of the buyer to ensure that all technical data and instructions provided with the product by the seller, is supplied to the end user.


Unless otherwise agreed in writing by the Company, delivery of the Goods shall take place at the time of despatch from the Company’s premises or at the time of completion by the Company of the Services.  Any dates specified by the Company for delivery of the Goods and/or provision of the Services are intended to be an estimate, and time for delivery/provision shall not be made of the essence by notice. The Company shall make reasonable endeavours to comply with any delivery/provision date specified by it. If no delivery/provision date is so specified, delivery/provision shall be within a reasonable time. If Services need to be re-scheduled, the Company shall give as much notice as possible. Where the Goods and/or Services are to be delivered by instalments, each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Buyer to repudiate or cancel any other Contract or instalment. The Buyer shall be liable accordingly for default on any one or more Contract or instalment.

The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods and/or Services ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riots, civil commotion, fire, extreme weather, strong winds, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, illness within the workforce, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of (90) days, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.  If the Buyer shall terminate the Contract within (90 days) the Company shall be entitled to be paid for any part of the Goods and/or Services.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain services may be available exclusively online through the website. These services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of service that we offer.

We do not warrant that the quality of any service, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

Training Services

Unless otherwise agreed, all equipment used in the provision of the Training Services shall be provided by the Company. Should the Buyer use any equipment of its own the Company will not be responsible for any resulting loss or damage. (Please note the instructor may request the inspection information and certificates of conformity for this kit. If this cannot be produced the instructor may not continue with the course and this shall be deemed a cancellation.  The Buyer agrees that its employees and its agents will at all times comply with all the requirements of the Company’s employees and agents under this Contract.

Offsite Training

When the Training Services are provided at premises other than the Company’s premises. The training facility must have a suitable classroom and practical training area where applicable, with enough room for the trainer to present the course along with enough tables and chairs for all candidates who are undertaking the course. There must be an electricity power supply (240v) for the instructor to use to present PowerPoint presentations to the class. A contact person at the training location will be responsible for ensuring that all facilities are suitably provided, and this person is to be available at the location on the agreed date to rectify and shortcomings. There will be no increases in numbers of candidates without the agreement of the Company, failure to observe this requirement will result in additional numbers being turned away or additional charges being incurred if the Instructor agrees to allow any extra delegates on the course. A suitable site-specific risk assessment must be in place prior to the commencement of any practical training. Depending on the type of work to be undertaken by the candidates, training alone might not be sufficient and additional supervision and/or mentoring might be required following the course.

The training facility must contain training apparatus which allows tasks to be carried out that replicate their work:

  • Be able to exclude other workers from entering the practical area for health and safety reasons.
  • Be in an area where background noises are at a suitable level for training to be carried out.
  • Have appropriate first aid kits available for use on site. (All instructors are sufficiently trained to first aid care initiator status.)
  • Have valid declarations of conformity for any access systems. (The Company reserves the right to view these before training commences.)
  • All PPE and rescue equipment shall be in date, inspected, tested and certified under an appropriate inspection regime by a competent certificated person.
  • The Company shall not be responsible for the suitability and safety of the premises and will not be liable for any resulting loss or damage through the use of other premises.
  • On reasonable notice, the Buyer will allow the Company to inspect the area, premises or building to which the Training Services are being provided and will, prior to the Training Services commencing, provide the Company with any reasonable assistance which may be required.
  • If in the reasonable opinion of the Company’s representatives the conditions under which Training Services are to be provided are unsafe in any way, the Company will not be responsible for any extra cost that the Buyer incurs until the conditions are suitable (in the reasonable opinion of the Company’s representative) for the Training Services to be carried out.
  • The Buyer will pay the Company any extra costs that it incurs as a result of any variation, delay or suspension of work arising from any act or omission of the Buyer or any other contractor employed by the Buyer or any other circumstance for which the Company is not responsible.
  • The Company will not be responsible for any resultant cost or loss if, in the reasonable opinion of the Company or any of its employees or agents, the premises are deemed to be unfit or unsafe for the provision of the Training Services.
  • If the premises are deemed unfit for the Training Services to take place or Company employees are not allowed on site this shall be deemed as a cancellation.


Payment of pro forma invoices must be made in full in cleared funds before the commencement of the course.  Certification shall only be issued on receipt of full payment for the course and any additional charges in relation to the course.  All certification shall be sent to the invoice address given on the booking form or Purchase Order unless otherwise requested in writing.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


When you browse our store, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system, thus collecting the personal information you give us such as your name, address and email address.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer for site usage and Copyright

Polaris Safety Training disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.  All pictures, material, code, intellectual property and descriptions are the property of Polaris Safety Training Ltd and Export Technologies. It may not be copied or used without the express permission of these parties.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement

In no case shall Polaris Safety Training & Rescue Store our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Polaris Safety Training & Rescue Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable solicitors fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


This website can be accessed from countries around the world and may contain references to Polaris Safety Training & Rescue Store properties and other content that are not available in your country. These references do not imply that Polaris Safety Training & Rescue Store intends to introduce such properties or content in your country. Those who access or use Polaris Safety Training & Rescue Store from other jurisdictions do so at their own violation and are responsible for compliance with local law.


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


If there’s anything unclear to you regarding our Terms of Use, please do not hesitate to contact us. We will respond to any enquiries you may have to the best of our ability.

We work tirelessly to make sure you’re completely satisfied with our services.

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